Shipping & Returns
Shipping Policy
Please keep in mind the following shipping information:
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Standard Shipping: 3-5 business days. We ship all standard orders on Monday to ensure the plants arrive in good condition and within the expected timeframe.
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USPS Priority Express: 1-2 days. This service provides next-day to 2-day delivery, excluding Sundays and holidays. For Sunday delivery, please get in touch with us before placing your order. Additional fees apply for this service provided by USPS.
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Please note that delivery times may vary based on your location and unforeseen circumstances. Once the package has been received by the courier, it is beyond our control. If you have any questions or concerns about your order, please feel free to contact our customer service team.
Return & Exchange Policy
Unfortunately, due to the delicate nature of live plants, we are unable to accept returns.
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If the plant(s) sustained damage during transit as a result of courier delays or mishandling, customers must inform us within 24 hours with accompanying photos to confirm the damage. Only then will Clone Craft proceed to send a replacement plant.
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It is your responsibility to understand the requirements for transplanting the plants. We want you to succeed and are here to support you. However, if your plants die due to negligence, Clone Craft will not be held responsible, and refunds or replacements will not be provided.